5 November 2015, London

Programme

Better CX has been cancelled. Please contact the team for further information.

Our programme contains a wide-range of sessions from a host of Customer Experience practitioners.

08:30 - 09:15

Conference Registration. Tea / coffee break

 

Room Name

09:15 - 09:30

Mark Dalgarno - Software Acumen

Welcome to Better CX 2015

10:30 - 11:00

Tea / coffee break

 

Track 1

Track 2

Day 1:11:00 - 12:30

Stream 1

Session 

Foundations for Customer Centricity

30 minutes

James Dodkins

BP Group


Session 

Design Science – evolution or revolution?

30 minutes

John Knight

Camelot UK Lotteries Limited


Session 

Influencing Behaviour for Business and Customer Benefit

30 minutes

David Hawdale

Hawdale Associates Limited

Stream 2

Workshop 

Introduction to Service Design for CX

90 minutes

Lily Dart

Sarah Belsher

Thames Valley Housing Association

12:30 - 13:30

lunch break

Day 1:13:30 - 15:00

Stream 1

Session 

Session Title Coming Soon

30 minutes

Alex Shaw

ComparetheMarket.com


Session 

Session Title Coming Soon

30 minutes

Matt Lindop

Premier Inn


Session 

Session To Be Confirmed

30 minutes

Speaker to be confirmed

 

Stream 2

Workshop 

Humans, Consumers, Customers and Users

90 minutes

Ben Reason

Livework

15:00 - 15:30

Tea / coffee break

16:30 - 16:45

Mark Dalgarno - Software Acumen

Conference Close

16:45 - Late

Social Evening

Tickets on sale now!

Tickets are on sale now. Prices rise periodically as Better CX draws closer, so book now for the best price!

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Session Types

Need help planning which sessions to attend? We've provided a breakdown of our various session types below.


Case Study/Experience Report

A presentation and discussion of real-life (not theoretical) experiences of the application (or mis-application) of service design techniques. Case studies and experience reports include some discussion of lessons learned and an indication of how novel the work is.

Hands-On

Participants learn a new approach, tool or technology through using it to solve one or more practical exercises. Any software/hardware requirements are disclosed in the session description.

Tutorial

A session focused around some specific tool, technique or issue. Primarily led by the speaker, tutorials usually include some elements of interactivity or individual / group exercise.

Workshop

An in-depth working session on a specific topic. May include paper presentations.

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