Better CX has been cancelled. Please contact the team for further information.
Session description coming soon
Markus heads up the London office for Finland’s award winning Service Design agency Hellon. He creates unique and engaging customer experiences for companies and helps them change their culture towards a more customer centric way of working.
Previously he led a team of international UX designers at Orange Labs UK, creating future products & services for Orange’s 32 countries. Until 2013 he was Head of Customer Centred Design at Telefonica O2 where he created and introduced a new, customer-centric design process for all of O2 UK’s product portfolio, a 9-figure annual investment.
Markus’ background is in product design and engineering. Before joining O2 in 2006 he ran his own consultancy for 8 years where he won many international design awards for his work. He taught at the Royal College of Art and now works with the Design Council coaching SMEs and university start-ups on design and innovation.